FAQ
Shopping
How do I place an order?
Browse our curated collections, add your favorite items to your cart, and complete checkout as you normally would. We'll take care of the rest.
Can I modify or cancel my order?
We process orders quickly. If you need to make a change, contact us as soon as possible. While we'll do our best to help, we can't guarantee modifications once an order has been sent to one of our partner brands.
Do I need separate checkouts for different brands?
No. You can shop across multiple brands in one checkout.
Shipping
Why did my order arrive in multiple packages?
Because we partner with carefully selected independent brands, products may ship directly from different vendors. If your order includes items from multiple brands, they may arrive separately and on different days.
How long does shipping take?
Shipping times vary by brand and product. Most orders ship within 1–3 business days, and delivery typically takes 3–7 business days within the United States.
Do you offer expedited shipping?
Expedited shipping may be available on select products depending on the vendor.
Do you ship internationally?
(Answer according to your policy.)
Returns & Exchanges
What is your return policy?
Each of our partner brands manages its own returns. Return eligibility and timeframes may vary slightly by product or vendor.
How do I start a return?
Contact us with your order number, and we'll guide you through the return process with the appropriate brand.
Are return shipping costs covered?
Return shipping policies vary depending on the vendor and reason for the return.
Orders
How do I track my order?
Once your order ships, you'll receive an email with tracking information.
My tracking hasn't updated.
Tracking information can take 24–48 hours to update after a shipping label is created.
What if my package is lost or damaged?
Contact us immediately. We'll work with the shipping carrier and our partner brand to resolve the issue.
Products
How do you choose the products you sell?
Every product is thoughtfully selected based on our commitment to healthier living and environmental responsibility. We prioritize brands that value sustainability, quality ingredients, ethical production, and reduced environmental impact.
Are all products completely non-toxic?
We carefully evaluate the products we offer and prioritize safer ingredients and materials whenever possible. However, definitions of "non-toxic" vary, and individual sensitivities differ. We encourage customers to review product ingredients and consult healthcare professionals when appropriate.
What makes My Verdant Earth different?
We do the research so you don't have to. Instead of offering thousands of products, we curate brands that align with our values of wellness, sustainability, ethical sourcing, and mindful living.
Sustainability
What does "thoughtfully curated" mean?
We evaluate products using factors such as:
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Safer ingredients
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Sustainable materials
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Ethical manufacturing
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Fair trade practices where available
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Low-plastic packaging
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Renewable or recycled materials
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Long-lasting quality
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Responsible sourcing
Do you verify sustainability claims?
Whenever possible, we review certifications, ingredient lists, sourcing information, and manufacturer transparency before adding brands to our collection.
Payments
What payment methods do you accept?
We accept all major credit cards along with Shop Pay, Apple Pay, Google Pay, and other payment methods offered during checkout.
Is my payment information secure?
Yes. Payments are processed securely through Shopify's encrypted checkout.
Customer Support
How do I contact customer support?
Reach us through our Contact page or by email, and we'll respond as quickly as possible.
Brand Questions
Do you manufacture the products?
No. We partner with carefully selected brands that share our commitment to healthier living and environmental responsibility.
Why are some products unavailable?
Inventory is managed directly by each partner brand, so availability may change.
Can I recommend a brand?
Absolutely! We love discovering businesses that share our values. Contact us with your recommendation.
Mission
Why did you start My Verdant Earth?
My Verdant Earth was created to make conscious shopping simpler. Instead of spending hours researching ingredients, materials, and sustainability claims, we curate products from brands that prioritize people and the planet—helping you make more informed choices with confidence.